Great Divide Brewing: Social Media Done Right
There are few industries that use social media better than craft breweries. Visit any brewery website and you’re sure to find a link to their Twitter handle or Facebook page. Social media is a perfect way for beer lovers to connect with breweries in a casual, but productive way. A recent experience with Great Divide Brewing, Untappd, and Twitter showed how social media is done – the right way.
A week or so ago, I met some friends for happy hour at a bar in Wash Park. I ordered a Titan IPA and after the first drink, I could tell something was off. It was uncharacteristically sweet, and tasted extra malty and boozy. I kept drinking hoping that it would get better, but it didn’t have crisp/bright/piney hop profile that I expected from a Titan. It was barely drinkable – it tasted old and almost spoiled.
I have used Untappd for the past month or two to keep track of the beers I try, and share them with Twitter. I rated the sub-par Titan “1 star” with the comment “bad keg?” and the bar location, marking the crappy beer occasion, but not expecting anyone but my handful of followers to see. Within 10 minutes of posting, I got a response from @greatdividebrew apologizing for the bad beer, and asking for details on my experience. When I got home I shot a quick email to Great Divide telling them what happened.
The next day I got an email from Great Divide’s QA manager telling me that he had one of the sales guys stop by the bar, and had the kegs lines cleaned, saying “They cleaned them up and the beer tastes good”. He thanked me for letting them know, and said to let him know the next time I’m in the tap-room, because he’d like to get me a round.
This is a perfect way to use social media – by paying attention to people’s experiences and comments about their beers through social networks, Great Divide avoids having a bar misrepresent their hard work and excellent beers, while impressing an already loyal customer. Great work guys.
Click here for some photos of Great Divide’s brewery and tap-room








